Shipping policy

Shipping Policy

Last Updated: July 20, 2026

Welcome to LumiScalpMe! We are committed to delivering your order safely and as quickly as possible. Please read our shipping policy below.

Order Processing

- All orders are processed within 1–2 business days after your order is placed.

- Orders placed on weekends or public holidays will be processed on the next business day.

- Once your order has been shipped, you will receive a confirmation email or SMS with tracking details (where available).

Delivery Time

We currently deliver across most locations in India.

- Estimated Delivery Time: 7–12 business days

- Delivery times may vary depending on your location, courier service availability, weather conditions, or other unforeseen circumstances.

Shipping Charges

- Free Shipping on all prepaid and Cash on Delivery (COD) orders unless otherwise mentioned during checkout.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) service for eligible locations across India.

- Please ensure someone is available to receive the package and make the payment at the time of delivery.

- Repeated refusal of COD orders may result in restrictions on future COD purchases.

Online Payments

We accept secure online payments through trusted payment gateways, including:

- UPI

- Credit & Debit Cards

- Net Banking

- Wallets

- Other supported payment methods available at checkout

Order Tracking

Once your order is dispatched, you will receive tracking information via email or SMS (where available). Please allow up to 24 hours for tracking information to become active.

Incorrect Address

Please ensure your shipping address and contact details are accurate before placing your order.

LumiScalpMe is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

- High order volumes

- Courier service delays

- Weather conditions

- Natural disasters

- Government restrictions

- Remote serviceable locations

We appreciate your patience and understanding in such situations.

Damaged or Lost Packages

If your order arrives damaged or you believe your package has been lost during transit, please contact our customer support within 48 hours of the expected delivery date. We will work with our shipping partner to resolve the issue as quickly as possible.

Returns

We offer a 14-day return policy.

If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order, subject to our Return & Refund Policy.

If you have any questions regarding shipping or your order, please contact our customer support through the contact details available on the LumiScalpMe website. We are happy to assist you.